Product support & information
Product series
Ninja® Foodi® Power Blender & Processor 3-in-1 Blender and Food Processor 1400WP 6 Auto-iQ® Presets
Ninja® Foodi® Power Blender & Processor 3-in-1 Blender and Food Processor 1200W 4 Auto-iQ® Presets
Model #s
SS201,
SS200,
SS200C,
SS201C
Why did the unit stop working during blending/is overheating?
The unit may have stalled because ingredients got stuck. Unplug the unit, add more liquid or dislodge stuck ingredients, and allow the unit time to cool down.
Additionally, the motor will automatically shut off if it becomes too warm during heavy loads. Unplug the unit from the wall and wait 15 minutes before using again.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 Why is the unit difficult to remove from counter for storage?
Tip unit forward from the back to disengage the suction feet.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 Why are ingredients not evenly chopped?
For best results when chopping, cut ingredients in a uniform size and don’toverfill the Power Pitcher. Refer to the Quick Start Guide or Inspiration Guide for foodprep instructions.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 Why is the exhaust from the unit exhaust excessive? Objects are moving across my countertop.
The motor base is powerful. It is normal that air will blow from the sides of the unit. Move lightweight objects away from the unit before blending. Do not block the vents.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 Why does the display read "E2"?
If the display reads "E2" unplug the unit from the electrical outlet and allow it to cool for 5 minutes. Remove the blade assembly and empty the contents to ensure no ingredients are jamming the blade assembly. If output is too thick and ingredients are not processing properly, add more liquid.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 Why does the display read "--"?
If the display reads "--", install a container and the available program buttons will illuminate, indicating the unit is ready for use. Ensure the lid is securely installed and the container has been rotated clockwise and locked in place on the base.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 Why are ingredients not evenly chopped?
For best results when chopping, cut ingredients in a uniform size and don’t overfill the Power Pitcher. Refer to the Quick Start Guide or Inspiration Guide for foodprep instructions.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 The display reads "E2".
How long has the unit been running, and what ingredients are being blended? If the display reads "E2", unplug the unit from the electrical outlet and allow it to cool for 5 minutes. Remove the blade assembly and empty the contents to ensure no ingredients are jamming the blade assembly. If output is too thick and ingredients are not processing properly, add more liquid. If display goes black or doesn't reset, send new unit.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 The display reads "--".
How long has the unit been running unning, and what ingredients are being blended? If the display reads "--", install a container and the available program buttons will illuminate, indicating the unit is ready for use. Ensure the lid is fully engaged and the container has been rotated clockwise and locked in place. If TS fails, send new pitcher and lid.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 Unit stopped running.
What functions were you running?
What ingredients were you blending?
What does the display show?
If display is flashing "- -", make sure the container is fully installed on the base. You will hear a click, signaling the container is locked in place. If using the pitcher, ensure the pitcher and the lid are both properly installed.
If the display reads "E2", it is because they are trying to run a program too many times in a row. Tell customer to unplug unit for 15 minutes before plugging it back in and powering on. If the display doesn't turn back on after waiting 15 minutes, plugging the unit back in, and powering on, TS failed—send new base.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 Unit stalled during blending.
The unit may have stalled because ingredients got stuck. Unplug the unit, give 15 minutes to cool down, and add more liquid or dislodge stuck ingredients from pitcher. Ensure ingredients don't go above the Max Fill line.
If unit does not continue blending after removing some ingredients or stuck ingredients, it is not a stalling issue. Refer to TS instructions for "Unit stopped running."
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 Unit stopped running because it overheated.
As a safety feature, the motor will automatically shut off if it becomes too warm during multiple blends or if the container is heavily loaded. Unplug the unit from the wall and wait 15 minutes before using again. If TS fails, send new base.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 Unit is difficult to remove from counter for storage.
Tip unit forward from the back to disengage the suction feet.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 Blade speed sometimes changes when blending thinner ingredients.
When using speed 9 or 10 with the Power Pitcher, you may notice a change in the blade speed when blending thinner ingredients. This is due to the smart technology in the blender and is part of the unit’s normal operation.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 
